We can update your payment method on file if you have a subscription with us. Simply email us at support@championweb.com.au and let us know. 

We will change the billing cycle to be manually processed through invoice, rather than automatically. 

You can use your preferred payment method on the latest invoice and our system will automatically remember it for next time. This ensures that all information stays secure.

Please email a written confirmation to support@championweb.com.au.

To cancel your subscription, we will need to take down your website/emails permanently. The process is not reversible, so please ensure all content is saved before you request a cancellation from us. 

Note: We will not be able to reinstate your account once it has been cancelled.

Please email support@championweb.com.au to request the invoice that you require.  

We are unable to provide refunds on Web Address Registrations or subscriptions. 

Once a Web Address has been entered into the central registry we’re not able to amend or undo that registration. It’s for that reason we’re not able to provide refunds for these registrations.

You are welcome to use the web address registered under your name or transfer your domain name to another provider by sending them your EPP code (domain password). You can recover the domain password (sometimes called EPP code, registration key, transfer key, or UDAI) through this website - https://pw.auda.org.au/

Refunds may be available for the following reasons:

• Duplicate orders 
• Payment processor error
• Fulfilment issues 
• Subscription audits

Refunds are not available for the following reasons:

Refunds are not possible for any of the reasons below:

• Domain name cancellations/changes
• Change of mind
• Incorrectly registered web address
•  Subscriptions not cancelled within the current billing cycle
• Remaining time on unused services such as the Website Editor and Google Workspace emails 

If a refund request is granted, then the funds will return to your bank account in around 5 - 10 business days, depending on your bank. 

Champion Web does not provide credit terms on subscriptions, as we will need to continue hosting your service. 

For subscriptions:

We are unable to put subscriptions on hold. If no payment is received within 30 days of an overdue bill, we may need to cancel and take down your account permanently. 

For Web Address registrations:

You may choose to pay with a Credit card. The Web Address registration will only be finalised after it has been paid for. 

If you would like to make a payment at a later date, feel free to log back on with your access code/through your account in the future. In the meantime, web addresses will still be available for anyone to register online. 

By regulation, we have to send out several renewal reminders for your web address to your inbox. 

The first reminder of your web address expiry will be sent out 90 days before the renewal date. (Also sent at 60 days, 30 days, and 15 days before renewal date). 

For email and website subscriptions, the subscription will renew automatically, therefore no reminders are sent. 

Our payment processor have not been able to recognise your card, please try again using another credit/debit card. 

If the issue persists, we may need to issue the invoice manually.

My payment isn't going through but I still got money deducted?

Our payment processor temporarily holds a fee, which will be refunded if payment is not successful 

Prorated charges refer to the billing being charged for only the number of days that you have used the service, out of the total monthly/yearly bill. 

For example, if you have a monthly subscription and add a new user halfway through your billing cycle, then we will only charge for the number of days the product/service is used.  

We accept Visa, Mastercard and American Express.

All payments will be charged in AUD, however individual banks rates may apply if you choose to process your payment using another currency. 

Additional web address registration prices depend on how many years you would like to register for.

If you have a coupon code, let us know. 

Debit, credit and prepaid cards are accepted, as long as they are from Visa, Mastercard, or American Express. 

Any other payment methods are currently unavailable.