Once the payment is processed for a Microsoft 365 subscription from your account panel, your account will be created within 24 hours with Microsoft. 

Once the account is created, we would have already connected your domain name for you. You will be able to use your new log in details to log in (sent via email). 

If you have not received any emails, please check your spam inbox. Otherwise, please let us know and we will directly send it over once more. 

If you happen to have an existing account or free trial with Google Workspace, then we need to transfer your existing account to complete setting up your emails. Since we are unable to create a duplicate account.

1. Open a fresh page on your browser (Google Chrome is recommended)
2. Sign in to your Google Workspace account at admin.google.com  and put in your username and password
3. If you are already signed in to a gmail account, click on your profile icon on the top right, and press ‘Add another user’ to sign in.
4. Once you are signed in, you should see either your Admin Console, or Gmail view
5. Now, open a new window, and go to - https://support.google.com/a/answer/7643790?hl=en This is the support page on how to generate your transfer token. You can also search in Google the title ‘Transfer a subscription to a reseller’ 
6. You will then be taken to the support page for Google. Scroll down to the section with the link for ‘Retrieve Transfer Token’
7. Click on the link, you should now see a new page pop up, with a section to enter in our Google Partner Public Identifier - C029oimhc 
8. Accept any terms and conditions and proceed until the Transfer Token is generated
9. Send the Transfer Token to us at support@championweb.com.au to process the refund for you.

Your account should now be transferred within 24 hours after we process the transfer token. Your web address will then connect to your email automatically.

If you have purchased a Google Workspace subscription with us, then you would have received an email with your Temporary Password and the Sign In link to access your new account. 

You will need to log in for the first time and accept the Google Terms of Service before being able to use your account.

If you have not received any emails, then there may have been a fulfilment issue with your order due to an existing account.

If you have a Google Workspace free trial in place, we woul need to do a free transfer of your account to us as a Google Partner.

Please refer to the 'Google Workspace Fulfilment Guide' located above. 

We can upgrade existing users all at once. 

1. Email support@championweb.com.au 

2. Advise the number of new users you wish to add

3. Confirm if we can charge the card on file 

Downgrades are not currently supported due to the limitations of the email inbox. 

Please note that all users need to be on the same Google Workspace subscription plan. 

With Google Workspace, you'll receive a number of additional business-grade services that are not included with Google's free consumer apps. 

These services include: 

• custom business email @yourcompany
• twice the amount of cloud storage across Gmail and Drive
• 24/7 support through Google
• 99.9% guaranteed uptime on business email
• connect with Microsoft Outlook 365
• additional security options such as two-step authentication
• administrative controls for user accounts

Gmail is for personal use, and will end in '@gmail.com' as your email address, so might not look very professional if you are using this for business purposes. There are also other risks such as email security and client data concerns that make Google Workspace the superior choice. 

Most other email providers all charge for business email organisation, which can be considered to be the 'email hosting' fee. 

A business email is comprised of the domain name itself (such as username@domainname.au). Therefore, it is not possible to link existing emails to the business name. 

If you intend to have the full functionality of an email account for your business, then we recommend signing up for either a Google Workspace account or a Microsoft 365 account.

1. Log in to your Champion Web Account 

2. Go to 'Email Address' to choose your email provider and follow the prompts. Or, call us and we can help you sign up over the phone at 1300 424 267. 

3. Once you have entered in your card details, you will see an 'Order Processed' screen.

4. Afterwards, you will receive an email from support@championweb.com.au with the subject line, ‘Your Temporary Password for Google Workspace’. 

5. Follow the instructions to log in and accept the terms and conditions of the inbox 

6. If you are already logged into Google on your personal profile, click 'add account' on the log in screen or through clicking your profile in the top right of Gmail

7. You are now logged in! 

We can reset the password for you, please email support@championweb.com.au to request this and we will send you the link with a new temporary password. 

Cancelling Google Workspace or Microsoft subscriptions means that we will delete your account permanently, so we need your written confirmation. Please ensure you save all files and data before requesting a cancellation. 

To cancel, please email support@championweb.com.au in writing to request the cancellation, and we will process it within 24 hours. 

Please send an email to support@championweb.com.au so we can confirm the number of new users you would like to add to your subscription.

Please delete the unwanted user/s from your Admin Console within Google Workspace. 

The guide for this can be found here - https://support.google.com/a/answer/33314#zippy=%2Cdelete-a-single-user

Once you have deleted the user from your Admin Console, please send an email to support@championweb.com.au so we can downgrade your subscription for you. 

(You will still be charged unless we receive notification from you about removing users from your account).

To change the name of your email address, you will need to log in to Google Admin Console and select the user you would like to change the name for:

first-name@example.com.au

Or, you may also want to add an alternative email name instead. 

You can also add up to 30 different Email Alias's, which is just email names to your email account.

first-name@example.com.au

admin@example.com.au

info@example.com.au

To add an email alias, refer to: https://support.google.com/a/answer/33327?hl=en

You can add additional email aliases for the same user account. (Alternatively, if you would like to create new accounts, refer to 'add users in Google Workspace'). 

If you want to add new support@example.cpm.au or sales@example.com.au as an additional email name to your Google Workspace user account, please refer to this guide here - https://support.google.com/a/answer/33327?hl=en

You can add up to 30 different email names per user account. 

This is handy when you have the same person managing the different email names. 

If you want to create a shared email inbox, refer to Google's guide for Collaboration Inbox features. 

Collaborative Inboxes are shared mailboxes that all group members can get access to. It comes with basic collaboration features such as the ability to assign conversations to specific people, label and filter messages, and mark an issue as “closed” once it’s complete.

The guide is here - https://support.google.com/a/users/answer/10375787?sjid=2502938651678146168-AP

When an email is sent to the Collaborative inbox, all the members that is assigned to the collaborative inbox will see it in their personal email, and also in Google Groups. 

Within Google Groups, you can:

• assign the email to a team member or yourself and a short description
• mark task/emails as complete
• label emails into tabs
• add/remove members

Google requires all users to set up two-factor authentication. 

If the current contact number listed as the 'recovery number' for your Google Workspace account is no longer working, please email support@championweb.com.au with the previous phone number and the new 2FA phone number you wish to change it to. 

Example: 

Ex-employee John is no longer with the company, however the inbox is connected to his personal mobile for verification purposes. In this case, the multi-factor authentication method needs to be changed. 

MX, or mail exchanger records, connect an email to a domain name. 

TXT records are arbitrary text, normally used for verification purposes. 

To add MX and TXT records, go to the Settings section of your Web Address from your Control Panel - championweb.com.au/panel

If the records added have not refreshed within 24 hours, please copy and paste the details to our customer support team at support@championweb.com.au and we will check them for you. 

The Basic Microsoft 365 subcsription is $18/month:

- 1000 GB storage per person

- Office 365 online apps only (no desktop apps)

- excludes Teams access

The Standard Microsoft 365 subscription is $35/month:

- 1000 GB storage per person

- Office 365 desktop apps 

- excludes Teams access

If you have signed up for the Basic plan, then you will need to upgrade to the Standard Microsoft plan to get additional access to the desktop versions of the apps (to have locally on your computer). 

Please send us an email at support@championweb.com.au so we can update your subscription. 

Subscriptions are either monthly or yearly. All users/accounts on a subscription will need to be on the same payment frequency. 

We can update subscriptions from monthly to yearly, but not from yearly to monthly. 

Please send us an email at support@championweb.com.au to request a new invoice.